Payment Assistance Programs
We offer a range of programs to help income-eligible families and customers manage their energy bills, save energy and access additional resources.
If you need extra support, we have Grants and Payment Assistance Programs that can help—even if you've never qualified before. Our Consumer Advocacy Team is also available for support and guidance. For assistance, please call 1-800-233-5325 or email ConsumerAdvocatesNE@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number (if you have it/them available).
Income-eligible customers may qualify for a discounted rate on your energy service.
This federally funded program helps income-eligible households pay their energy bills.
Energy assistance for Massachusetts residents facing temporary financial difficulty.
This program lends short-term financial assistance to income-eligible families at risk of becoming homeless.
If your service is at risk, you may qualify for Medical, Infant, Elderly and Financial Hardship Protections.
Based on your income level and household size, you may be eligible for no-cost energy efficiency upgrades.
Find Assistance In-Person
Our Consumer Advocates are available to meet with you in-person to review options to help manage your energy bills. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
