11:00 a.m. Update: National Grid is increasing staffing and extending evening and overnight work shifts in preparation of a low pressure system that will bring the potential of damaging wind gusts, followed by lake effect snow, beginning Thursday evening and continuing into Friday. In addition to internal crews, we have secured external resources to support any necessary power restoration efforts. Be sure to charge your mobile devices so that you can remain connected in the event of an outage, and use extreme caution near downed power lines and wires; always assume that they are carrying live electricity.
If you are a residential New York tenant and suspect you are being billed on a shared meter, you may use this form to submit your concerns to us or you may call our Shared Metering Unit at 1-800-896-1910.
*We consider whoever you entered a lease with, or you pay your monthly rent to as your “landlord”. Please be aware that we must notify your landlord of our intent to investigate.
