Information on Bill Delivery Delays
From time to time, a system error may occur that delays delivery of your monthly bill. If your account is impacted by a billing delay, please accept our sincere apologies for the inconvenience this has caused. Below please find information to answer questions you may have about this billing delay while our team works to correct the issue as soon as possible.
Frequently Asked Questions
A system error occurred that delayed delivery of your monthly bill.
No, we have suspended all collections activities (including disconnection) for the accounts impacted by this issue.
We are reviewing all payment agreements and will provide an update if there will be changes to your existing agreement.
Your Budget Plan will continue as expected.
Any credits missed during this time will be applied to your first bill post-resolution.
We understand that this billing delay may result in your bills arriving in close proximity to one another and it may be difficult to pay your bill. We have programs and services that can help. Please visit ngrid.com/billhelp for more information.
We understand that this has been a difficult experience. We want to assure you that our specialized billing team is committed to resolving your bill delay and preventing this issue from happening again.
We offer programs and services to assist you in managing your energy bills. If you are behind on your payments, the best first step is to set up a payment agreement, which allows you to spread the amount you owe over future bills.
Once you have established a payment agreement, you may find it beneficial to enroll in our Budget Plan. The Budget Plan takes away the seasonal highs and lows to provide twelve even monthly payments throughout the year.
You can call and speak with a Customer Service Specialist at 1-800-642-4272.